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Refunds & Returns

You can return any resalable Products to us within 60 days of purchase for a full refund (excluding delivery charges). Only full boxes of the same tiles will be refunded so long as the batch numbers match. You must return the Products to a Shades Tiles R Us store along with a receipt as proof of purchase and a refund will be made via the original method of payment. Shades Tiles R Us, reserve the right not to refund if the Products are deemed as not being in a re saleable condition, if there is no proof of purchase, or if the Products are returned after the 60 day period.

Refunds will only be processed once the Products have arrived with us and we have inspected their condition and deemed them to be suitable for resale. Original delivery charges will not be refunded.

Any free gifts or Products comprising of an offer (eg 3 for 2) must also be returned.

Where you purchase Products from us that are defective we shall repair or replace the Products, or refund the price of the Products as long as the damage has not been caused by you. All damaged Products will be replaced on standard delivery at our cost either by delivering into store or having another delivery sent out to you.

If the requested Products are not in stock at the time of the exchange, the store will do their utmost to source these for you.